Jobid=613406873606619860 (0.0494)
Customer Service Representative (B2B) | German C1
Helmond, reference 2026-00569
Job description
As a Customer Service Representative for the DACH market, you will join 4–5 other German speakers in a close-knit team, working together to support customers and keep everything running smoothly. Some of your tasks include:
Be the main contact for a group of customers and build good relationships with them
Keep an eye on sales results and share updates with the team
Spot any issues or changes in customer needs and make sure the right people are informed
Support the sales team by keeping things running smoothly and following up when needed
Help track sales targets and contribute ideas to improve results
Coordinate shipments and deliveries, making sure everything arrives on time
Take into account customer agreements and country-specific requirements
Handle customer orders from start to finish, making sure everything is correct
Manage the order process and adjust priorities when needed
Identify potential issues early on and solve them proactively
Work together with other teams on topics like payments and documentation
Answer customer questions about orders, deliveries, and products
Requirements
At least 1 year of experience in a similar role, or a strong motivation to start a career in customer service
German at C1 or C2 level, with fluent English for internal communication
You live within reasonable commuting distance of Helmond
Availability for 32–40 hours per week
A customer-focused mindset, with strong organizational and multitasking skills
Excellent communication skills
Working conditions
Our client offers a great benefits package, including:
A flexible hybrid working model (after onboarding, only 2 office days per week — Tuesdays and Thursdays)
1 year direct contract with the client, with the intention to go to a permanent contract after
13th month salary
Performance-based annual bonus
Travel allowance
Company laptop and phone
Pension scheme
28 vacation days
Salary from: €2500,- Salary to: €3000,-
Work location
Helmond
Company description
A global organization specializing in the design, manufacturing, and distribution of consumer products across multiple international markets.
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